PaintNuts Returns & Refunds Policy

Colour Matched Paint Products
Please note that our colour matched paint products are custom made / tailor made to each customer’s individual order. We’re unable to resell these products. Therefore, our colour matched paint products (matched to a vehicle’s registration or specific paint code / paint name) fall outside of our returns policy. Colour matched paint products cannot be returned or refunded unless the product is proven to be defective and this cannot be resolved. This applies to all paint products on our website that are mixed to match a vehicle’s paint colour. 

Non-Colour Matched Paint Products
For non-colour matched paint products (such as primers, lacquers and accessories) PaintNuts offers a 30 day returns policy, which means a return must be initiated within 30 days of the goods being received by you, the buyer. Returns requested after the 30 day period will fall outside of our returns policy and will be ineligible for refund or replacement. 

To be eligible for a refund, products must be returned in their original packaging, undamaged and in a resellable condition. If returned products are damaged or not in a sellable condition, your return may be ineligible for a refund. In some cases, a part refund may be applicable, at our discretion. 

Refunds

Prior to a refund being issued, returned products will be inspected to ensure they are unused, undamaged and in a resellable condition. Refunds will only be processed following a satisfactory product inspection. 

Where applicable, refunds will be processed within ten business days of the returned product(s) being received by us. The funds will be deposited back to you via the original payment method used to place your order. 

To initiate a return

Please contact our Help Team via [email protected] to initiate a return, providing your order number and the reason for the return request. 

Once a return is authorised by our Help Team, you can then follow the below instructions to return your product(s) to us.

Returning your product(s) to us

We’ve partnered with EVRi as our chosen courier partner to make the returns process as simple and reliable as possible. Please follow the instructions below to return your parcel, either by dropping it off at a nearby EVRi ParcelShop (No Printer, No Problem) or by arranging EVRi Home Collection (Printer Required). 

Evri ParcelShop (No Printer, No Problem)

1. Visit www.evri.com/return-a-parcel
2. Select PaintNuts from the list of retailers and complete the online form providing your Amazon order number and email address
3. Select ‘ParcelShop Drop Off’ as your chosen return method and follow the instructions
4. Take your parcel to your local Evri ParcelShop
5. Scan the attached QR code on the print-in-store device and follow the on screen instructions

Attach your printed returns label and hand the parcel to the store operative

Evri Home Collection (Printer Required)

1. Visit www.evri.com/return-a-parcel
2. Select PaintNuts from the list of retailers and complete the online form providing your Amazon order number and email address
3. Select ‘Courier Collection’ as your chosen return method and follow the instructions
4. Your label will be emailed to you for printing
5. Print your label and attach to your parcel ready for your courier to collect at your convenience

Our returns address is:
PaintNuts
Controlla House, Unit 2
Chapels Park, Goose House Lane
Darwen
Lancashire
BB3 0EH

Please ensure you obtain and keep a tracking receipt and tracking number, as this might be required in case of a lost or damaged parcel. 

To ensure the safe return of the merchandise, please package your item with care. Packaging returns with care reduces the chances of damage in transit and assists with the processing of the return. 

Please ensure your return package includes your name, address and order number. Without this information, we may be unable to process your return and refund.

Costs of return shipping

Returning a product using one of the EVRi methods explained above will cost £3.99 including VAT. This cost is to be paid by you, the customer, to EVRi. 

If the reason for return is deemed to be the customer's responsibility (e.g. you changed your mind or ordered the wrong product) then the cost of return shipping will be borne by you, the customer. 

If the reason for return is deemed to be the seller's responsibility then you may be eligible to have the cost of return shipping refunded. Where applicable, we will refund up to a maximum of £3.99 including VAT for return shipping costs. Any costs of return shipping above this amount will be borne by you, the customer.