PaintNuts privacy & cookie policy

This is the privacy policy applicable to this site www.paintnuts.co.uk

By accessing and using this site, you hereby agree to the terms of this privacy policy, which adheres to GDPR legislation May 2018.

PaintNuts is committed to the protection of the privacy of its website visitors. 

Personal information

In order to respond to your questions and fulfill orders it is necessary to take personal information such as your name, address, email address and telephone number. We will use this information to respond to your requests, or to contact you via mail, email, or phone to discuss your product or order,

If you place an order for a product, request a service or submit content to this site, we may need to contact you for additional information required to process or fulfil your order and/or request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order, or fulfil requests.

In addition to the personal information that you may provide us, this site may use technology that lets us collect certain technical information like your Internet Protocol address, your computer’s operating system, your browser type, traffic patterns and the address of any referring websites.

We will only contact you regarding new products or special offers if you have positively opted in to receive this information from us.

Security

Please note that while there are always risks associated with providing personal data, whether in person, by phone or over the Internet, and no system of technology is completely safe, “tamper” or “hacker-proof”, PaintNuts has endeavored to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your personal information. For example, we use encryption technology when collecting or transferring sensitive data such as credit card information.

Accuracy of collected data

PaintNuts will on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained in connection with the operation of this site.

Minors

No information may be submitted to PaintNuts by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this Site without such consent, unless permitted by applicable legislation.

Changes

We may change this privacy policy, or change, modify or withdraw access to this Site, or the content of these pages at any time with or without notice.

PaintNuts Limited, a company registered in England and Wales with company number 10123429 and whose registered office is at NutsGroup, M&M Building, Duckworth Street, Darwen, BB3 1AT (We, Us, Our) are committed to protecting and respecting your privacy.

This Privacy & Cookies Policy (Policy), together with any other documents referred to on www.paintnuts.co.uk (Our Site) set out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us.  Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it. By continuing to use Our Site or any of the functionalities displayed on it you are accepting and consenting to the practices described in this Policy.

For the purpose of the Data Protection Act 1998 (Act), We are the data controller and are registered with the Information Commissioner’s Office as such with registration number ZA199399 Please see www.ico.org.uk for further details.

We may collect and process the following data about you

• Information you give Us. You may give Us information about you by filling in forms on Our Site or by corresponding with Us by phone, e-mail or otherwise. This includes information you provide when you use the contact functionalities via www.paintnuts.co.uk, participate in any interactive services which We operate via Our Site or social media platforms, enter a competition, promotion or survey,  and when you report a problem with Our Site. The information you give Us may include without limitation your name, address, e-mail address and phone number, financial and credit card information, membership details, lifestyle and social circumstances, education and employment details, racial or ethnic origin, religious or other beliefs of a similar nature, personal description and photograph.
• Information We collect about you. With regard to each of your visits to Our Site We may automatically collect the following information:
• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call Our customer service number.
• Information We receive from other sources. We may receive information about you if you use any of the other websites We operate from time to time or the other services We provide. We may also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, survey and research organisations, professional advisors, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Visitor identification

From time to time, information may be placed on your computer to allow us to identify you. This information is commonly known as “cookies”. By showing how and when our visitors use this Site, this information can help us to continue to improve our Site. We will only use cookies to view information on your hard drive that was put there by a cookie from this Site. The use of cookies is an industry standard and many websites use them. Cookies are stored on your computer and not on this Site. If you do not wish to receive cookies or want to be notified of when they are placed, you may set your web browser to do so if your browser so permits.

Cookies

Our site uses cookies to distinguish you from other users of www.paintnuts.co.uk. This helps Us to provide you with a good experience when you browse our site and allows us to improve our site.

A cookie is a small file of letters and numbers that We store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. They allow Us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting/Analytics cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.  If you don’t want analytics cookies to be used when visiting Our Site then you can remove them by following these steps: (a) click ‘Tools’ and select ‘Internet Options’; (b) click the ‘Privacy’ tab and select ‘Advanced’; (c) click ‘Override automatic cookie handling’; and (d) specify how you wish to handle cookies from first and third party websites.

[Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which We have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.]

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of Our Site.

For more information about cookies, please visit the Information Commissioner's Office.

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
• To maintain our accounts and records, undertake research and to support and manage our employees.
• To provide you with information about other products and services we offer that are like those that you have already purchased or enquired about. If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data or otherwise update your preferences by emailing [email protected]
• To notify you about changes to our service.
• To ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
• To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
• To allow you to participate in interactive features of our service when you choose to do so.
• As part of our efforts to keep our site safe and secure.
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
• To make suggestions and recommendations to you and other users of our site about products or services that may interest you or them.
• Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Where we store your personal data

Whilst not presently the case, the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy and in the event that this ever becomes necessary shall ensure that this is carried out subject to a Data Transfer Agreement for compliance with the Act.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where We have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although We will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once We have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We will hold any order information from 5 years, this is to allow us to access orders and details of parts or products purchased that may have warranties.

Your rights

You have the right to ask Us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data.  You can also exercise the right at any time by contacting us at Paintnuts Ltd, M&M Building, Duckworth St, Darwen Lancashire. BB3 1AT or email us at [email protected] 01254 914439 our dedicated data protection officer is Catherine Mallord.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. 

Changes to this Policy

Any changes we may make to this Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this Policy.

Contact

Questions, comments and requests regarding this Policy are welcomed and should be addressed to Paintnuts Ltd, M&M Building, Duckworth St, Darwen Lancashire. BB3 1AT or [email protected]